C41.ch SAGL ("we", "us", "our") operates an online platform for renting game servers. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services, in accordance with Swiss data protection law (nLPD) and, where applicable, GDPR.
C41.ch SAGL is the sole data controller for all processing activities. The commercial brand used for the service is C41.ch. Certain communications, publications, or materials may appear under the brand Swiss Innovative Arts and Technologies Institute, which is operated by C41.ch SAGL for editorial and communication purposes only. This does not affect data processing responsibilities.
We may collect the following categories of data: Account Information: name, email address, billing address, login credentials. Billing Details: handled exclusively by Stripe. We do not store or process credit card details. Server Usage Data: technical runtime logs generated by containers. These logs use UUIDs and contain no personal data. Communication Data: messages submitted through our internal support system. Security Logs: including Apache access logs, which may record IP addresses.
Your data may be used to: Provide and operate our game server rental services. Manage accounts and billing. Ensure security, prevent abuse, and maintain service integrity. Communicate updates, support responses, or service notifications. Comply with legal obligations, including accounting requirements.
We process your data based on: Performance of a contract. Compliance with legal obligations. Legitimate interests, such as security and platform functionality. Your consent where explicitly required.
Personal data is stored on secure infrastructure located in Switzerland. Account data: deleted within 30 days after account closure. Billing data: retained for 10 years to comply with Swiss accounting law. Support tickets: stored for 1 year. Security and operational logs: retained for up to 180 days unless required for security investigations. Container runtime logs: may be retained longer, as they do not contain personal data.
We may share data with: Stripe for payment processing. Cloudflare, limited to DNS services only. Authorities when required by law. We do not sell personal data.
All personal data is stored in Switzerland. Game servers operating worldwide do not process personal data; they execute isolated containers that contain only runtime operational data. If international transfers of personal data are required, appropriate safeguards will be applied.
You have the right to: Access your data. Request correction or deletion. Request data portability. Withdraw consent. Object to certain processing activities. Requests can be submitted at the email above.
We do not use analytics tools or third-party tracking cookies. Only essential cookies required for site functionality are used.
We implement organizational and technical measures, including: Encryption in transit and at rest. Multi-factor authentication for administrative access. Role-based access controls. Network segmentation and secure container isolation. Firewalling and DDoS protection. Regular patching and security updates. Continuous monitoring and incident response procedures. We apply measures comparable to those recommended under NIS2 standards.
We may update this Privacy Policy as needed. Changes will be published on our website.
C41.ch SAGL
Via Livio 4
6830 Chiasso, Switzerland
Email: support@acevo-servers.com